How can we help?

Questions, bug reports, feature requests — we read everything.

Contact us

The fastest way to reach the team is by email. We typically reply within one business day.

contact@rhovium.com

Frequently asked questions

How does 3D generation work?
Type a prompt describing the object you want, and Sculpty routes it to a state-of-the-art AI engine (such as Meshy) that generates a textured 3D model for you — usually in under a couple of minutes. You can preview the result right in your browser, iterate with new prompts, and download the models you like. Each generation consumes credits from your account.
Is there a free tier? How do credits work?
Yes. Every new account starts with complimentary credits so you can fully try the service before paying. Each generation consumes a number of credits that depends on the engine and options you choose (shown before you generate). When paid plans launch, you will be able to top up credits or subscribe for a monthly allowance — see the pricing page for details.
What file formats can I download?
Generated models can be downloaded in standard 3D formats including GLB, STL, OBJ, and FBX — ready for game engines, DCC tools, AR/VR, and 3D printing workflows. If you need a format you don't see, write to us and we'll look into it.
Can I use my models commercially?
Yes — subject to our Terms of Service and the terms of the AI engine that produced the model, you may use assets generated under your plan commercially, including in games, films, apps, and physical products. Note that AI outputs are not guaranteed to be unique, and models generated on the free plan may be showcased by Sculpty (for example in the public gallery). See the Terms of Service for the full picture.
What is your refund policy?
Because every account gets free credits to evaluate the service before paying, paid purchases are non-refundable once any credits on your account have been consumed. If you haven't consumed any credits at all, you can request a refund of your most recent purchase within 14 days by emailing contact@rhovium.com. Failed generations are handled with credit refunds or re-runs rather than monetary refunds.
How do I delete my account and data?
Email contact@rhovium.com from the address associated with your account and we will process the deletion within 24 hours. Your prompts and generated assets are removed from primary storage within 30 days (backups within 90 days). You can export your models before deleting — every asset in your gallery is downloadable at any time.

Looking for the fine print? Read our Terms of Service and Privacy Policy.